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We’ve put together some answers to frequently asked questions, browse below to find the information you are looking for. If your question hasn’t been answered, get in touch with us by using our Live Chat or you can email us at info@thebucketlistplan.com

What is the Bucket List Plan?

The Bucket List Plan is a Term Life Insurance policy that includes Terminal Illness benefit and optional Critical Illness cover. 

At claim, a Concierge Service is available if you are claiming for terminal illness or critical illness. This is to help and assist you in planning your bucket list aspirations. 

You may choose to use a smaller proportion or even none of your payout for your bucket list items and instead decide to use the funds for purposes such as care or giving to family, charity or a deserving cause. It is your decision. 

As you would expect, the plan also provides a lump sum in the event of death provided that you haven't already claimed the Terminal Illness benefit.

What is life insurance and how does it work?

Life insurance is used to provide a lump sum if you die. The money can be used for anything but is normally used to pay off a mortgage, to provide childcare or to ease the financial pressures should you pass away or, as with the Bucket List Plan, to pay for your bucket list aspirations and therefore do many of the things you want to do before you die.

Types of Life Insurance:

1. Term Life
This type of plan runs for a specific period of time which you can choose. After this period of time, the plan ends and the cover stops. If a claim has not been made by the end of the specified time period, there is no payout. 

2. Whole of Life
This type of plan runs until you die so there is always a payout as long as you keep up with the payments. It is important you choose the right policy for your circumstances, considering the costs, benefits and risks of each and how the money will be used. 

The Bucket List Plan is a Term Life policy with Terminal Illness benefit and optional Critical Illness cover. This life insurance policy is provided by our partners Cignpost Life.

Do I need life insurance?

As well as the Bucket List plan benefits, life insurance could help protect your loved ones' lifestyle if you were to pass away. A lump sum payout (also known as the cover amount) would be paid if you were to die while you have the policy. This could be used to pay your mortgage, rent or other bills, giving you some peace of mind that there would be one less thing for your loved ones to deal with.

What is Terminal Illness benefit? 

Terminal Illness benefit is an integral part of your Bucket List Plan whereby if you’re diagnosed as being terminally ill, the plan will pay the cover amount.  

A terminal illness is a definite diagnosis by a consultant of an illness for which both: 

>the illness either has no known cure or has progressed to the point where it cannot be cured; and 

>in the opinion of your consultant and the insurer's medical officer, the illness is expected to lead to death within 12 months.

Can the Terminal Illness benefit payout be taken back if I live beyond 12 months? 

No. Once your terminal illness claim is accepted you will not have to repay the benefit payment if you survive longer than expected.

How much does the Bucket List Plan cost?

The Bucket List Plan starts from £5 a month. The cost of cover could depend on the type of policy you take out, your health, your age and whether you smoke or not. Other factors include how long you want your insurance to run and the amount of cover you choose.

Will my premiums change?

Your premiums will remain the same throughout the length of your policy, unless you make changes to your cover amount.

How much cover do I need?

Depending upon your age, you can choose from three levels of cover:

>The 100 Level that provides you with a £100,000 payout

>The 175 Level that provides you with a £175,000 payout

>The 250 Level that provides you with a £250,000 payout

These levels of cover are designed to offer you a choice of cover that may meets your budget requirements balanced with a sufficient payout to meet your bucket list aspirations and depending on the chosen level, provide enough for other wishes you may have.

How long do I need the plan for?

Again, depending on your age, you are a offered a choice of three terms:

   > 10 years

   > 20 years

   > To age 65

You can choose a term period that suits your needs and budget best.

Is my Bucket List Plan payout taxable?

The payout isn't currently liable for Income tax or Capital Gains tax. However, if your estate is large enough, there may be an inheritance tax liability. This could change if the legislation changes.

Owning your Bucket List Plan is easy.

It can be purchased online in just 5 minutes with only 5 yes/no medical history questions. It provides you with an instant decision with no medical required, the Bucket List Plan offers you quick and simple cover that is easy to understand.

Who manages, arranges and insures the Bucket List Plan?

The Bucket List Plan is a trading name of Resurety who design and manage a range of unique and value for money insurance products. Resurety Ltd is authorised and regulated by the Financial Conduct Authority. The Bucket List Plan uses a term life insurance plan from Cignpost Life which is arranged by Albany Park, who is regulated by the Financial Conduct Authority. The Term Life and Critical Illness products are administered and underwritten by iptiQ Life S.A. UK Branch. In providing these products, Cignpost Life act on behalf of the insurer.

How can I purchase the Bucket List Plan? 

The Bucket List Plan can be purchased online in as little as 5 minutes with just 4 simple steps. To join, you complete a short online form with just 5 quick yes/no medical history questions and if you choose to add Critical Illness cover there are 5 additional questions you will need to answer. It's important that you answer these questions truthfully and accurately, to ensure your cover is not affected. 

Of course, should you need to ask any questions, you can contact us using Live Chat or you can email us at info@thebucketlistplan.com

How long does it take to get the Bucket List Plan?

Buying the Bucket List Plan is one of the fastest ways available to obtain the benefits of life insurance. We ask just 5 simple questions which means you could be covered instantly without the need to talk to anyone. Of course, should you need to ask any questions, get in touch with us by using our Live Chat or you can email us at info@thebucketlistplan.com

How do I make a claim on the Bucket List Plan? 

A claim can be made by calling Cignpost Life on 0330 123 3747 or by writing to: Freepost Cignpost Life Customer Service. 

Once they are aware of a claim, their experienced team will keep you updated at each stage, to make it as simple and hassle free as possible.

The Bucket List Concierge Service is available to you if you are claiming for terminal illness or critical illness. This is to help and assist you in planning your bucket list aspirations. 

What information will I need to make a claim? 

Once you make a claim with Cignpost Life, one of their claims experts will inform you of what information you need to provide based on your situation. Initially they will need: 

>Name of claimant

>Policy reference

>Details of the claim

>Confirmation of your identity

They may need other information or documents depending on the circumstance; they are there to help answer any questions you have on making a claim, however big or small so please call them on 0330 123 3747. 

How long does the claims process take? 

Cignpost Life aim to get claims paid as quickly as possible; it generally takes one month or less**, depending on the complexity of the claim and how long it takes for documents to be sent across. 

Cignpost Life aim to transfer money within seven days of receiving all the paperwork, this could be sooner depending on bank processing time. They understand each claim is different, so they investigate each one individually meaning you can relax knowing your claim will be given their full attention.

What conditions are covered by Critical Illness?

A summary of the conditions covered by Critical Illness option: 

>Aorta graft surgery – for disease 

>Aplastic anaemia – resulting in permanent symptoms 

>Bacterial meningitis – resulting in permanent symptoms 

>Benign brain tumour – resulting in permanent symptoms 

>Benign spinal cord tumour 

>Blindness – permanent and irreversible 

>Cancer – excluding less advanced cases 

>Cardiac arrest – with insertion of a defibrillator 

>Cardiomyopathy – of specified severity 

>Coma – with associated permanent symptoms 

>Coronary artery by-pass grafts 

>Deafness – permanent and irreversible 

>Dementia including Alzheimer’s Disease – resulting in permanent symptoms 

>Devic’s disease (Neuromyelitis Optica) – with persisting symptoms 

>Heart attack – of specified severity 

>Heart valve replacement or repair 

>HIV infection – caught from a blood transfusion, physical assault or accident at work 

>Kidney failure – requiring permanent dialysis 

>Liver failure – of advanced stage 

>Loss of a hand or foot – permanent physical severance 

>Loss of speech – total permanent and irreversible 

>Loss of the physical ability to look after yourself 

>Major organ transplant – from another donor  

>Motor neurone disease – resulting in permanent symptoms 

>Multiple sclerosis – with persisting symptoms 

>Open (structural) heart surgery – with surgery to divide the breastbone 

>Paralysis of a limb – total and irreversible 

>Parkinson’s disease – resulting in permanent symptoms 

>Respiratory failure – of advanced stage 

>Stroke – resulting in permanent symptoms 

>Third degree burns – of specified severity 

>Traumatic brain injury – resulting in permanent symptoms  

A smaller additional lump sum may also be payable on diagnosis of certain critical illnesses which aren’t covered by the main list of critical illnesses. 

This is called Additional Critical Illness Cover. Full details on the conditions covered can be found in our product terms and conditions.

How does Additional Critical Illness cover work? 

Additional Critical Illness cover is included with Critical Illness automatically. The additional payout is the lower of 25% of your Critical Illness cover amount or £25,000. This doesn’t reduce your Critical Illness cover amount and it will only be paid once for each person covered. The additional critical illnesses included are: 

>Low-grade prostate cancer 

>Carcinoma in situ of the breast – with surgery to remove the tumour 

You can find the full definitions of the illnesses covered and the circumstances in which you can claim in our product terms & conditions.

How do I make a claim for Critical Illness?

A claim can be made by calling Cignpost Life on 0330 123 3747 or by writing to: Freepost Cignpost Life Customer Service. Once they are aware of a claim, their experienced team will keep you updated at each stage, to make it as simple and hassle free as possible.  

Your Critical Illness insurance will end when a claim for the full Critical Illness cover amount is paid. 

Your Term Life policy is not affected by a Critical Illness claim. If you have any questions around how to make a claim or what happens next, please get in touch by using our Live Chat or you can email us at info@thebucketlistplan.com

What information do I need to make a claim for Critical Illness? 

Once you make a claim with Cignpost Life, one of their claims experts will inform you of what information you need to provide based on your situation. Initially they will need:  

>Name of claimant 

>Policy reference 

>Details of the claim 

>Confirmation of your identity 

For Critical Illness claims, they will require medical evidence from a qualified doctor from the United Kingdom or any country in the European Union, Switzerland, Iceland, Norway, USA, Canada, Australia, New Zealand, the Isle of Man or the Channel Islands. They will act reasonably if evidence is presented from other countries – their claims experts will talk you through the process so it’s as stress free as possible. 

They may need other information or documents depending on the circumstance; and are there to help answer any questions you have on making a claim, however big or small so please call them on 0330 123 3747. 

Does Critical Illness cover my children? 

Critical Illness includes cover for your children, up to the age of 18 (or 21 if they are in full time education).  

We all hope it won’t happen, but this means that if your child were to be diagnosed with one of the conditions listed in our product terms, they will pay the Children's Critical Illness cover amount of £25,000 or 50% of your Critical Illness cover amount.  

The Children's Critical Illness cover amount can be claimed once per child, for up to 3 children. This will not affect your Critical Illness cover.

How will payment for my premium be taken? 

Cignpost Life will take payment for your premiums every month by Direct Debit. You can choose the date you’d like the payment to be made plan when you set up the plan. The payments will appear on your statement as iptiQ, the administrators and underwriters of your policy. 

There are a couple of stipulations on which bank account you choose to make your payments from – it must be in the name of a Policy Owner, be able to accept direct debits and be a UK bank account.

Do I need to tell you if my details change? 

There is certain information Cignpost Life will need to know to help ensure that your cover is available when needed. 

Please let them know if you change 

>Your name

>Your bank account

>Your address

>Other contact details you have provided

>Your country of residence - If you move to another country outside of the UK, premiums must continue to be paid from a UK bank account in the name of a Policy Owner. 

Finally, please also inform Cignpost Life in writing if you assign the legal (and possibly beneficial) ownership of your policy to someone else or to a trustee(s)plan. 

To let Cignpost Life know about any changes or if you have any questions, you can call 0330 123 3747 or write to them at Freepost Cignpost Life Customer Service.

When will I receive my documents? 

When you purchase the Bucket List Plan, we will send you a policy document folder for the safekeeping of your plan documents . Your policy documents will be sent to you from Cignpost Life. You should receive them in the post within seven working days.  

You will also receive a confirmation email, which gives you your policy number, the contact details of Cignpost Life and a summary of your cover so you have it to hand immediately. 

If you have any problems receiving your documents, please call 0330 123 3747 and Cignpost Life will get them resent for you.

Can I change my mind?

You can cancel your policy at any time.  If you change your mind within 30 days of your plan starting, Cignpost Life will refund your premiums. 

If you cancel at any other time, your cover will end and you won’t get anything back. Your policy has no cash-in value at any time.

To cancel your plan, simply call Cignpost Life on 0330 123 3747 or write to; Freepost Cignpost Life Customer Service.

Could you or Cignpost Life cancel my cover?

Your plan will be cancelled if you act fraudulently, or deliberately provide untrue, inaccurate or misleading information when taking out the policy, or when making a claim.

If you stop paying your premiums, your cover will stop and you won’t get anything back. Cignpost Life will write to you to inform you if this happens – please see 'What happens if I don’t pay my premiums' for more information.

What happens if I don’t pay my premiums? 

If you stop paying your premiums, Cignpost Life will write to you to inform you and if you do not resume paying your premiums, your cover will end and you won’t get anything back. 

Cignpost Life will write to you to inform you of all missed premium payments. You can pay a missed premium by calling them on 0330 123 3747 and making a card payment over the phone. 

If you miss three premiums, they will send you a final notice letter explaining that your plan will be cancelled if the premiums remain unpaid. 

Cignpost Life allow some time for you to make up the payments and avoid your plan being cancelled: 

If your missed payments are in consecutive months, they allow five days from receipt of the final notice letter before your plan is cancelled.  

If your missed payments are in non-consecutive months, they allow thirty days from receipt of the final notice letter before your plan is cancelled.

For more information, please visit our key features document.

Can I change my cover? 

You can change the amount of cover, the end date of your policy, or the type of cover you have.  You can increase or reduce your cover amount up to the maximum limits at a later date, although increases will depend on you still being in good health. 

Please contact Cignpost Life on 0330 123 3747 and their team will talk you through the options to arrange this for you.

What happens when the policy finishes? 

When the policy term has ended, the cover ends and you won’t get anything back.  

Cignpost Life won’t pay a claim if the policy term has ended or the policy has been cancelled.

**ABI average claim payment time

Will my life insurance policy pay out if I get Coronavirus (COVID-19)?

In the event that you get Coronavirus (COVID-19) and pass away, once the claim is considered to be valid following our standard claims process, your cover amount will be paid to your loved ones.

Will my critical illness policy pay out if I get Coronavirus (COVID-19)?

Currently Coronavirus (COVID-19) isn't one of the critical illnesses covered by our critical illness cover. However, if due to the virus you develop a critical illness that is included in our cover and you meet the claim criteria following our standard claims process, then your cover amount will be paid. For a full list of the conditions covered by our critical illness cover (see above). 

Have you changed your application questions?

No, our simple application hasn't been changed. We haven’t added any additional medical history questions, so you can still apply in as little as 5 minutes.

Have you changed your pricing?

No, we haven't changed our pricing because of Coronavirus (COVID-19). While we may change prices for new customers in the future, we will never change the amount you pay once your cover is in place with us, unless you wish to make a change to your policy.

Have you introduced any Coronavirus (COVID-19) related exclusions?

We haven’t changed or added any additional exclusions due to Coronavirus (COVID-19). For information on what is and isn’t covered in our policies, please read our Terms & Conditions.

Are you still operating as normal?

Yes, you are still able to access our online application 24/7. We are still operating during the normal working hours of: Monday to Saturday: 8am-8pm and Sunday: 10am-6pm. You may experience some delays when getting in contact with our customer service team, but we are trying our best to respond to all emails and to speak to every customer who requires our help. Policy documents and correspondence will continue to be sent in the post to you, however there may be some delays. If the situation changes then we will provide an update on this website. 

For new customers who do not yet have an active policy: How do Coronavirus (COVID-19) symptoms relate to what I need to tell you in my application form?

We understand that it can be difficult to know how to make disclosures sometimes, particularly for something that is new in all our lives. Our question set asks if you are waiting for tests or results. If you are waiting for Coronavirus (COVID-19) test or result, then this would be included under this question. The question set also asks if you have had any unexplained symptoms recently. This would include suspected symptoms of Coronavirus (COVID-19). Any other confirmed Coronavirus (COVID-19) cases should be disclosed under the abnormal test result or hospital questions where applicable. In the above circumstances, whilst we would not be able to consider an application immediately, we will be able to consider an application one month from the date of recovery if you have no residual complications and have returned to normal activities.

For all customers: What should I do if I have Coronavirus (COVID-19) symptoms?

It is important that you follow the guidelines and advice set out by the government and the NHS. Please refer to the NHS website if you believe you have Coronavirus (COVID-19) symptoms. You don't need to make us aware unless you need to make a claim. 

Are you experiencing any delays processing claims / reports from GPs

With the current pressures on GPs, we are expecting to experience delays receiving reports back from them but we are doing everything in our power to reduce the delays as much as possible. We will be open with our customers and communicate with them throughout the claims process, so they understand the status of their claim at all times. 

What are you doing to protect your staff?

We want our staff and customers to be safe during this period. We have been able to set most of our staff up for remote working and for those where their attendance in the office is essential, we have implemented social distancing measures.