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Claims Information

Everything you need to know about our claims process.

Now do I make a claim?

How long does the process take?

What information will I need too provide?

Who can I speak to if I have a question?

If you find yourself in a position where you need to make a claim, we want the process to be as stress free as possible. We've put together some information for you, so you can understand the claims process and are aware of the steps you need to take.

Keeping your loved ones aware of your policy can save them time and stress if the worse happens to you. Why not forward your policy confirmation email to them or ensure your policy documents are kept somewhere they can easily get to

How do I make a claim?

Making a claim is very straightforward, simply call Cignpost Life on 0330 123 3747 . One of their specially trained claims experts will guide you through the process. Because each claim is different, they are investigated individually so you can relax knowing your claim is being given our full attention.

Once you have spoken to one of the team, they will send you out a claim form to complete.

If we or Cignpost Life are made aware that a policy holder has passed away, Cignpost Life will try to get in touch with the loved ones of the policy holder to make a claim.

How long does the process take?

Cignpost Life aim to get claims paid as quickly as possible; it generally takes one month or less**, depending on the complexity of the claim and how long it takes for documents to be sent across.

Did you know...97.4% of life insurance claims were paid out in 2019, helping people to protect their loved ones financially.*

What information will my loved ones or I need to provide? 

Other documents you may be asked to provide:

Your claims expert will inform you of what information you need to provide based on your situation.

Initially they will need:

The Bucket List Concierge

If your claim is for a terminal illness or critical illness (if you have opted to take it) you will be contacted by us so that you may then choose to take advantage of the Bucket List Plan concierge service. 

If you choose to use the service you will be provided with personal help and assistance in organising and planning your bucket list agenda and/or advice in implementing your wish list. 

Who can I speak to if I have a question?

We and Cignpost Life care for our customers and we are here to help answer any questions you have on making a claim, however big or small.

The specialist Cignpost Life claims team are on hand every step of the way to help you or your loved ones through the claim process. Once Cignpost Life are aware of a claim, they will assign one of their experienced team to the case and keep you updated at each stage, to make it as simple and hassle free as possible.

Call Cignpost Life on: 0330 123 3747

*  ABI news April 2020 - average of 97.4% of life insurance claims paid out across all providers

**ABI average claim payment time

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The Bucket List Plan is a trading style of Resurety Ltd who manage the Bucket List Plan and is authorised and regulated by the Financial Conduct Authority FRN 920636. 
Resurety Ltd is registered in England & Wales as a company no: 11904769.
Resurety Ltd, 1 King William Street, London EC4N 7AF

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